Message Volumes

In the space of less than 15 years the Internet has revolutionised business practice and changed society through the proliferation and rapid dissemination of information. Messaging mediums continue to grow from email through SMS to tweets and micro-blogs and message volumes are growing exponentially.

The challenge for enterprise is to process and control the key information, not get drowned in the volume.

This means using intelligent message systems that can:-

Separate business communications from non business communications and good communications from bad communications –What material is affecting productivity and clogging data links as fast as they can be expanded, can you identify the non business component of emails, the offensive content or the impact of emerging communities of interest. What are the cost on resources than link congestion to email storage, back-up and the cost of search and discovery?

Identify, understand and action the business information moving in and out of an organisation efficiently and cost effectively - the sheer weight of information moving in and out of companies is exponentially growing. Studies indicate that over 70% of company critical data is held in emails – including information from critical commercial dealings through to company IP. It is typically accessible and easily moved. How do I control it? How do I store it? Who should monitor etc?

Protect Company Information and Assets – again research confirms that most people use email as their personal data store. A significant amount of company IP resides in mail stores and the data is accessible and easily transportable by the individuals. Rarely a business day goes by without an embarrassing story about inadvertent or deliberate leak by email.

In today’s litigious world most discovery requests relate to emails. Ironically discovery is expensive and it is not always easy for the company to retrieve the critical information in a form that can be used.

Ensure information is made available to the right people at the right time. – it is not only important to formalise policies and procedures but it is critical to police them to genuinely mitigate risk. This implies systems that provide information to the right people and intelligent systems that can process significant data volumes and distil critical information.

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