Why Switch to Us?

Today more and more organizations are under pressure to improve efficiency and combat rapidly evolving security threats with reduced resources. As a result, IT departments are increasingly stretched and the benefits of a managed service over in-house solutions are more tangible now than ever before.

1 - Unparalleled Security

Firstwave offers true defense-in-depth security through Outbreak Intelligence™, our proprietary heuristics engine that is an integral part of our multi-tier protection. Operating at the heart of network traffic, Outbreak Intelligence™   provides immediate protection against zero-hour threats and is supported by leveraging industry-leading signature and categorization databases. Firstwave enables your business to trust its Web security to experts with the assurance that you have built-in protection and around-the-clock response to new and emerging threats.

2 - Lower Total Cost of Ownership

Firstwave security services are delivered at a fixed annual cost which allows for easy budgeting and ensures a predictable price for an unpredictable problem. Without the need for hardware, software or maintenance, security expenditures come out of your operating budget not capital expenditure. Most importantly, our services free your valuable IT resources to focus on other business critical projects. Our customers typically experience total cost of ownership (TCO) reduction of 30-40% through reduced hardware purchasing costs, staff resources maintaining hardware, staff resources on application support, staff resources on policy management and unplanned and planned downtime costs.

3 - Instant Scalability

Our suite of managed services are infinitely scalable allowing you to add users instantly at fixed cost. Simply add a new service or new users, turn it on and go. Additional capacity planning is not required for corporate expansion or reduction, enabling you to roll-out the services across multiple international locations or branch offices with no lead time or additional capital expenditure, configuration or administration cost. All services have redundancy, availability and disaster recovery built-in, saving you the resource and costs of unplanned or planned downtime.

4 - Effortless Management

Management, control and administration of your Web security becomes effortless. All our services have been designed for ease, simplicity and speed of deployment, taking you as little as 1 hour to route live traffic though our scanning infrastructure. The services require zero maintenance and all signature and security updates are continuous and automated on your behalf by our expert security team. Our Web-based management portal, ScanCenter, allows you to administer, control and monitor performance in real-time across multiple locations and geographies simplifying your management reporting processes, and all services are supported 24/7/365 by our team of dedicated network and support experts.

5 - Unrivalled Service Level Agreements (SLAs)

  • We take our commitment to the security and performance of our services very seriously and provide the most comprehensive SLAs for our customers in the industry.
  • We guarantee that our service will be available to scan your traffic 99.999%.
  • We provide commitments against scanned false negatives and false positives (Web requests that were blocked but should not have been)
  • We provide guarantees for latency or speed of service by measuring any additional load time attributable to our service

6 - "Zero" Latency

Our network is designed from the ground up specifically for Web traffic, using highly parallelized processing for optimal throughput that minimizes scanning time and dramatically increases scalability. Performance is independently monitored for uptime and speed of scanning. Highly redundant provisioning ensures all customers are provisioned with a minimum of 100% head room on every server. All data is locally load balanced between two distributed data centres to minimize latency and maximise uptime.

 

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